GUARANTEE CONDITIONS FOR LED PRODUCTS

RANTEE CONDITIONS FOR LED PRODUCTS STATUS: MARCH 2019 CANDUS GmbH, Schneiderstr. 76, D – 40764 Langenfeld (“Manufacturer”) provides a guarantee of 5 years on the CANDUS products specified below. The guarantee claim is based on an LED rated service life of 50,000 hours and is limited to a period of 5 years, this so far to electronic components as ECGs as particular producers have not defined a shorter period. The guarantee applies for indoor luminaires installed within the European Union and Switzerland and begins with the date specified on the delivery slip. Commodities (bought-in products resold with a label from another manufacturer) are excluded. A luminous flux reduction (1) with the LED modules of 0.45%/1000h with white light and 0.7%/1000h with special light colours for fresh goods is permissible and is not covered by the guarantee. The guarantee applies to material, construction and/or production faults and applies to the complete product excluding expendable parts. A failure within the nominal failure rate of 0.2%/1000h (2) for electronic components such as ECGs and LEDs is permissible and is excluded, as is soiling and faults caused by force majeure. The same applies to mechanical damage such as transport damage and potentially colour shifts with LED products. (1) Luminous flux specifications are subject to a tolerance of +/- 10% (2) Service life and degradation are based on an ambient temperature of 25°C The guarantee entails compliance with the following conditions: a. Correct use of the products in accordance with the specific product and application specification. b. Limit values for ambient temperature and mains voltage must not be exceeded. c. No modifications deviating from the state of delivery may be made to the product (e.g. installation of emergency light components, replacement of ECG with an ECG from another manufacturer, installation of control components), and installation must be implemented in accordance with the installation instructions exclusively by trained personnel. d. The maintenance instructions specified in the installation instructions must be complied with. The guarantee is provided in the form that the product or components are repaired at one of our locations in accordance with our decision, or are replaced by identical or equivalent replacement products, or the product is returned against reimbursement of the purchase price. With replacement, we reserve the right to deviate from the original product due to technical progress and justifiable, low deviations with regard to design and characteristics. A guarantee for replacement products or parts is assumed for the residual time of the guarantee period according to these conditions. The guarantee does not cover: Damage due to loss of production, loss of profits or other direct or indirect consequential damage, futile expenditure, disassembly and assembly costs, aids for replacement etc. Guarantee claims become void when this is not reported immediately after determination of the deficiency and under specification of the data required for processing the guarantee case. Presentation of the invoice/ appropriate verification is the prerequisite for claiming the services. Statutory warranty rights remain unaffected and apply independently of the guarantee. German substantive law is solely applicable for the legal relationship with regard to the guarantee to the exclusion of the UN Convention for the International Sale of Goods. The exclusive place of juri